Shipping policy

At ChicVana, we are committed to delivering your order quickly and safely.

Order Processing

  • All orders are processed within 1-2 business days.

  • Orders placed on weekends or holidays will be processed on the next business day.

  • Once your order has been shipped, you will receive a confirmation email with tracking information.

Shipping Times

  • Standard Shipping: 5-10 business days

  • Delivery times may vary depending on your location and carrier delays.

Shipping Costs

  • Shipping rates are calculated at checkout based on your location and order value.

  • Free shipping promotions may be available on qualifying orders.

Order Tracking

Once your order ships, a tracking number will be sent to your email so you can follow your package's journey.

Delays

While we strive to deliver orders on time, unexpected delays due to weather, customs, holidays, or carrier issues may occur.

Incorrect Address Information

Please ensure your shipping address is correct before placing an order. We are not responsible for orders shipped to incorrectly provided addresses.

Lost or Damaged Packages

If your package is lost, damaged, or arrives with any issues, please contact our customer support team within 7 days of delivery, and we will assist you in resolving the matter.

Contact Us

If you have any questions regarding shipping, please contact our support team. We are always happy to help.